RETURNS & EXCHANGES POLICY

We want you to feel confident about your purchase. Please review the following policy before submitting a return request.

RETURN ELIGIBILITY

Eligible return requests must be submitted within 30 calendar days of the confirmed delivery date.

To qualify, merchandise must be unworn, unused, unwashed, free from odors or damage, and returned in its original condition with all tags and packaging attached.

FINAL SALE ITEMS

For health and hygiene reasons, all sports bras and other intimate apparel are final sale and cannot be returned or exchanged.

Items specifically marked FINAL SALE or CLEARANCE are also non-returnable and non-exchangeable. Please review product descriptions and sizing information carefully before ordering.

HOW TO REQUEST A RETURN

Before mailing an eligible return, email STSaunders@wwwinspirehaven.com with:

• Your name

• Your order number

• The item you wish to return

• The reason for the return

Please wait for return instructions before shipping your merchandise. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the merchandise arrived damaged or an incorrect item was sent.

We strongly recommend using a trackable shipping service. Inspire Haven and TS Saunders are not responsible for return packages lost in transit.

Original shipping charges are non-refundable.

REFUNDS

After an approved return is received and inspected, we will notify you of its status.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or card provider may require additional time to post the refund.

Merchandise that does not meet the eligibility requirements will not qualify for a refund.

EXCHANGES

Because inventory and sizes may be limited, we do not process direct exchanges.

For eligible merchandise, please request a return and place a new order for the preferred item. Sports bras, intimate apparel, and other final-sale merchandise cannot be exchanged.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, contact us within 7 calendar days of delivery.

Email STSaunders@wwwinspirehaven.com with your order number and clear photographs of the merchandise and packaging. After review, we will arrange a replacement when available or provide an appropriate refund at no additional cost.

QUESTIONS?

For assistance, contact us at STSaunders@wwwinspirehaven.com.